PSEG-NJ Utility Support Program for Residents
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Pandemic Doubles the Need for Help
COVID-19 has inflicted financial hardship on many of PSE&G’s customers and left them struggling to pay bills. Today, twice as many customers are seriously behind on their bills than before the pandemic.
PSE&G understands their customers rely on them for the energy to heat and cool their homes and power their lives and businesses. PSE&G is here to support our communities as we all move forward and recover from the pandemic. Visit: www.pseg.com/HelpNow
New Jersey’s grace period on utility disconnections ended on December 31, 2021. Customers at risk of utility service disconnection should enroll in a Deferred Payment Arrangement (DPA) and apply for payment assistance to avoid an interruption of their utility service.
PSE&G Offers Support and Flexibility
“PSE&G’s commitment to supporting their customers, our residents, through this pandemic truly embodies their commitment to ‘public service’ and shows how much compassion and empathy they have for those who have had to make hard choices about which bills to pay,” said XXXXXXX. “We will continue to partner with PSE&G to ensure our residents receive the much needed support as we all recover from this pandemic.”
Recognizing the financial difficulties the pandemic has caused, PSE&G is offering more flexible payment options, including Deferred Payment Arrangements (DPAs) with as little as $0 down. A DPA allows eligible customers to pay their regular, monthly bills plus an amount towards past due balances over an agreed-upon period.
Enroll in a PSE&G Deferred Payment Arrangement (DPA): Visit pseg.com/myaccount; or call 800-357-2262. When asked, “What would you like help with today?” say, “Payment arrangement.”
Apply for State energy assistance: Visit nj211.org (https://www.nj211.org/utility-assistance-programs) or dial 2-1-1.
Need help, not sure where to start or want to share information with others? Visit: pseg.com/HelpNow, or call PSE&G Customer Care: 800-357-2262.
Find an affiliate agency that helps people apply for utility relief programs in your county: Visit pseg.com/HelpNow for PSE&G Customer Service Centers with customer advocates from affiliate agencies. Or visit nj211.org (https://www.nj211.org/utility-assistance-programs) or dial 2-1-1.
PSE&G never wants to shut off any customer’s utility service because of the inability to pay. They want to partner with municipalities and customers to keep them connected and get them back on track, together.
Customer Advocates Available
PSE&G is collaborating with multiple county officials and social service agencies throughout the state to bring community advocates into their customer service centers to personally help customers access resources to help pay their utility bills. Don’t wait – stop by as soon as possible to fill out an application so they can help you get back on track. Find your local customer service center here: www.pseg.com/HelpNow
NEW Past-Due Balance Forgiveness & Expanded Payment Assistance
The New Jersey Board of Public Utilities has expanded the income eligibility requirements for the Universal Service Fund (USF) and Low Income Home Energy Assistance Program (LIHEAP), State programs that help make energy bills more affordable. For example, for a family of four, the new income limit is $105,000 – more than double the previous limit.
In addition, the Fresh Start Program has been expanded, providing forgiveness of past-due balances as long as customers pay their monthly energy bills in full for a year.
See details below – or visit: www.pseg.com/HelpNow.
Utility Payment Assistance Programs NJ 2-1-1 Utility Assistance (https://www.nj211.org/utility-assistance-programs) or 2-1-1; 800-510-3102
Low-Income Programs* Low Income Home Energy Assistance Program (LIHEAP) (https://www.nj.gov/dca/divisions/dhcr/offices/energy.html) or 800-510-3102
- · PSE&G heating customers typically receive an average of $300 toward their PSE&G bills.
- · LIHEAP accepts applications from October 1 through June 30.
- · Monthly gross income must be less than $4,367, for a family of 4
Universal Service Fund (USF) (https://www.nj.gov/dca/divisions/dhcr/offices/energy.html) or 800-510-3102
- · PSE&G customers can receive $5 – $150 per month toward their PSE&G bills.
- · When you apply for LIHEAP, you are also applying for USF.
- · USF accepts applications year-round.
- · Monthly gross income must be less than $4,039, for a family of 4
Moderate Income Programs* Payment Assistance Gas and Electric (PAGE) (https://njpoweron.org/page/page-application1/_) or 855-465-8783
- · Low- and moderate-income customers may get financial assistance towards their past-due bills or if they have been disconnected for non-payment.
- · Customers must have a past due electric or gas utility bill. · Annual household income eligibility ranges from $64,000 to $174,000 – depending on household size.
- – To qualify for PAGE, you must: Have a balance on your utility bill of at least $100 and be past due.
- – Meet income eligibility and program guidelines. Income eligibility is zero income to maximum levels shown.
- – PAGE applications are available all year.
- · Customers are eligible for PAGE after applying and completing their LIHEAP/USF application, if they are low-income households.
NJ SHARES (NJS) (https://njsharesgreen.org/) or 866-NJSHARES (657-4273)
- · PSE&G customers can receive up to $700 for electric service; customers can receive up to $700 for gas service, depending on the balance owed on their PSE&G bills.
- · Monthly gross income must be less than $8,833, for a family of 4 (must be higher than LIHEAP or USF limits).
- · NJS accepts applications year-round.
Senior/Disabled Adult Programs* New Jersey Lifeline (http://www.state.nj.us/humanservices/doas/home/lifelinedetail.html) or 800-792-9745
- · Seniors who are at least 65 years old and disabled adults who are at least 18 years old and receiving Social Security Disability Title II can apply to receive a $225 yearly credit. To qualify, the customer’s annual gross income (not the household income) must be less than $28,769 if single or less than $35,270 if married.
- · NJ Lifeline accepts applications year-round.
*These programs are available to qualifying customers and PSE&G does not administer these programs
For more information, visit www.pseg.com/HelpNow
Wacht these videos:
PSA – PSE&G Back on Track, Together – Residential Payment Assistance
PSEG – PSE&G is helping you get back on track, together | Facebook
PSE&G Utility Payment Assistance Program Overview – YouTube
(Spanish) – Asistencia de Pago con sus Facturas de PSE&G – YouTube
Can’t pay your energy bill?
What you need to know
Help is available for everyone
Universal Service Fund (USF) * 1-800-510-3102
(Monday – Sunday, 9 am – 9 pm)
USF helps make energy bills more affordable for customers. If you’re eligible, USF can lower the amount you have to pay for your gas and electric bills. USFapplications accepted all year.
Low Income Home Energy Assistance Program (LIHEAP)
* 1-800-510-3102 (Monday – Sunday, 9 am – 9 pm)
LIHEAP helps income eligible households pay their winter heating bills. You may qualify even if your heat is included in the rent. You must meet the income limits and should reapply each year, from October 1 to June 30.
USF and LIHEAP Program income limits are on this page.
NJ Lifeline Program * 1-800-792-9745
A $225 yearly credit on your electric or gas bill for customers 65 years old or disabled adults over the age of 18 who receive a Social Security Disability benefit. Customer income must not exceed $38,769 if single or $45,270 if married.
NJ Lifeline applications accepted all year.
If you currently receive USF and/or LIHEAP you are not eligible for NJ SHARES.
Payment Assistance Gas and Electric (PAGE) * 1-855-465-8783
PAGE may provide to Low and Moderate income customers with financial assistance towards their past due bill or if service has been disconnected for nonpayment. Customers must have a past due of $100 or greater on the electric and/or gas bill.
NJ SHARES * 1-866-NJSHARES (657-4273)
NJ SHARES provides energy assistance to moderate and fixed-income households experiencing a financial crisis. Customer can receive a grant of up to $1,400 (depending on the balance owed).
PAGE and NJ SHARES accept applications all year. To apply online visit njpoweron.org for PAGE and njshares.org for NJ SHARES.
To download an application for these programs visit pseg.com/help.
USF & LIHEAP Income Limits
Houshold Size.
Monthly Gross Income (*1).
USF
1 person $ 4,293
2 people $ 5,807
3 people $ 7,320
4 people $ 8,833
5 people $ 10,347
LIHEAP
1 person $ 3,348
2 people $ 4,379
3 people $ 5,409
4 people $ 6,439
5 people $ 7,470
(*1) Gross income is income before taxes.
Note: For household sizes greater than 5, visit pseg.com/help
If you continue to have problems paying your PSE&G bills call or visit:
Credit and Collection: 1-800-357-2262
General Questions: 1-800-436-PSEG (7734)
pseg.com/help
LIHEAP/USF Agencies
BERGEN COUNTY
Greater Bergen County Community Action Inc.*
316 State St., Hackensack, NJ 07601
(201) 488-5100, ext. 2, Fax (201) 342-7452
liheap@greaterbergen.com
Mon. – Fri. 8:30 am – 4 pm
Mail applications: GBCA LIHEAP
535 Midland Ave. Garfield, NJ 07026
HUDSON COUNTY
Bayonne Economic Opportunity Foundation (BEOF)
555 Kennedy Boulevard, Bayonne, NJ 07002
P.O. Box 1032, Bayonne, NJ 07002
(201) 437-7222, Fax (201) 437-7220
information@beof.org
Mon. – Thurs. 8:30 am – 4 pm;
Fri. 8:30 am – 3:30 pm
¿No puede pagar sus cuentas de energía?
Lo que usted debe saber
Hay ayuda disponible para todos
Fondo de Servicio Universal (USF) * 1-800-510-3102
(Abierto de lunes a domingo de 9 am a 9 pm)
USF hace que las facturas de energía sean más económicas para cliente. USF puede ayudarle a bajar la cantidad que paga por sus facturas de electricidad y gas si califica. USF acepta solicitudes durante todo el año.
Programa de Asistencia de Energía en los Hogares de Bajos Ingresos (LIHEAP) * 1-800-510-3102 (Abierto de lunes a
domingo de 9 am a 9 pm)
LIHEAP puede ayudar a pagar la calefacción en el invierno si cumple con los límites de ingresos del hogar. También puede ser elegible si su calefacción esta incluida en la renta que paga cada mes. Tiene que cumplir con las pautas de ingresos y solicitar entre el 1ro de octubre y el 30 de junio.
Los límites de ingresos de los programas de USF y LIHEAP están en esta
página.
Programa de Crédito NJ Lifeline *1-800-792-9745
Un beneficio anual de $225 es disponible para envejecíentes que tengan 65 años o adultos incapacitados de 18 años que reciban beneficios de Seguro Social por Incapacidad. NJ Lifeline puede ayudar a pagar las facturas de electricidad y de gas si los ingreso para una persona soltera no son mas de $38,769 y una casada no son mas de $45,270.
Solicitudes para NJ Lifeline disponibles todo el año.
Usted no califica al programa de NJ SHARES si está recibiendo USF y/o LIHEAP.
Programa de Ayuda con su Factura de Gas y Electricidad (PAGE)
* 1-855-465-8783
PAGE puede proporcionar a los clientes de ingresos bajos y moderados con asistencia para su factura vencida o si el servicio se ha desconectado por falta de pago. Los clientes deben tener una factura de servicios de electricidad o gas vencida de $100 o mas.
NJ SHARES 1-866-NJSHARES (657-4273)
El Programa de NJ SHARES provee asistencia de energía para hogares de ingreso fijo o modico que este pasando por una crisis financiera. Clientes pueden recibir un beneficio de hasta $1,400 dependiendo del saldo en su cuenta de PSE&G.
PAGE y NJ SHARES están disponible todo el año. Para solicitar en línea visite njpoweron.org para PAGE y njshares.org para NJ SHARES.
Visite pseg.com/ayuda para revisar la tabla con los límites de ingresos para los programas de PAGE o NJ SHARES.
* Visite el sitio del Web: pseg.com/ayuda para descargar una solicitud.
Normas de Ingreso para USF
Tamaño de familia.
Límites mensuales de ingreso bruto (*2).
USF
1 persona $ 4,293
2 personas $ 5,807
3 personas $ 7,320
4 personas $ 8,833
5 personas $ 10,347
LIHEAP
1 persona $ 3,348
2 personas $ 4,379
3 personas $ 5,409
4 personas $ 6,439
5 personas $ 7,470
(*2) Ingreso bruto es ingreso antes de las deducciones de impuestos.
Por favor apunte: Para familias mayor de 5, visite a pseg.com/ayuda
Si continua teniendo problema pagando su factura de PSE&G llame o visite:
Credit and Collection: 1-800-357-2262
General Questions: 1-800-436-PSEG (7734)
pseg.com/ayuda
LIHEAP/USF Agencias
BERGEN COUNTY
Greater Bergen County Community Action Inc.*
316 State St., Hackensack, NJ 07601
(201) 488-5100, ext. 2, Fax (201) 342-7452
liheap@greaterbergen.com
Mon. – Fri. 8:30 am – 4 pm
Mail applications: GBCA LIHEAP
535 Midland Ave. Garfield, NJ 07026
HUDSON COUNTY
Bayonne Economic Opportunity Foundation (BEOF)
555 Kennedy Boulevard, Bayonne, NJ 07002
P.O. Box 1032, Bayonne, NJ 07002
(201) 437-7222, Fax (201) 437-7220
information@beof.org
Mon. – Thurs. 8:30 am – 4 pm;
Fri. 8:30 am – 3:30 pm
BERGEN COUNTY
Greater Bergen County Community Action Inc.*
316 State St., Hackensack, NJ 07601
(201) 488-5100, ext. 2, Fax (201) 342-7452
liheap@greaterbergen.com
Mon. – Fri. 8:30 am – 4 pm
Mail applications: GBCA LIHEAP
535 Midland Ave. Garfield, NJ 07026
HUDSON COUNTY
Bayonne Economic Opportunity Foundation (BEOF)
555 Kennedy Boulevard, Bayonne, NJ 07002
P.O. Box 1032, Bayonne, NJ 07002
(201) 437-7222, Fax (201) 437-7220
information@beof.org
Mon. – Thurs. 8:30 am – 4 pm;
Fri. 8:30 am – 3:30 pm
Programs to help pay your PSE&G bill
For more information about these programs visit pseg.com/help
LOW TO MODERATE INCOME PROGRAMS
Universal Service Fund (USF) 1-800-510-3102
- PSE&G customers can receive from $5 to $180 per month toward their PSE&G bill.
- If you apply for LIHEAP you are also applying for USF.
- USF accepts applications year round
USF Fresh Start Program is available to any customer with a past due of $60 or greater.
USF GROSS INCOME LIMITS
Household Size
Monthly Gross* Income
1 person $4,293
2 people $5,807
3 people $7,320
4 people $8,833
Low Income Home Energy Assistance Program (LIHEAP) 1-800-510-3102
- PSE&G heating customers typically receive an average of $300 toward their PSE&G bill.
- Customers with a household income at or below income limits can apply.
- You may also be eligible for USF. LIHEAP accepts applications from October 1 to June 30
To apply online for LIHEAP and USF or for more information, visit energyassistance.nj.org
LIHEAP GROSS INCOME LIMITS
Household Size*
Monthly Gross* Income
1 person $3,348
2 people $4,379
3 people $5,409
4 people $6,439
MODERATE INCOME PROGRAMS
Payment Assistance Gas and Electric (PAGE) 1-732-389-2204 njpoweron.org
* Low and Moderate income customers may get financial assistance towards their past due bill or disconnected for non-payment. Customers must have a past due electric or gas utility bill.
To quality for PAGE, you must:
- Have a balance on your utility bill of at least $100 and be past due.
- Meet income eligibility listed in the chart and program guidelines. income eligibility is zero income to maximum levels shown.
- To apply for PAGE, call 1-732-389-2204 to locate the agency in your county or apply online at njpoweron.org.
- PAGE applications are available all year.
- Customers who are eligible for LIHEAP and (USF) Programs must first apply for those programs and then if they meet the PAGE requirements can then apply for PAGE.
PAGE GROSS INCOME LIMITS
Household Size
Max. Annual Income
1 person $66,968
2 people $87,575
3 people $108,190
4 people $128,786
NJ SHARES (NJS) 1-866-NJSHARES (657-4273) njshares.org
- PSE&G customers can receive up to $700 for electric; customers can receive up to $700 for gas, depending on the balance owed on their PSE&G bill.
- Customers with a household income higher than LIHEAP or USF income limits, and lower than the income limits listed, may apply.
- NJS accepts applications year round.
- To find the agency where to apply, call 1-866-657-4273 or apply online at njshares.org.
NJS GROSS INCOME LIMITS
Household Size
Monthly Gross* Income
1 person $4,293
2 people $5,807
3 people $7,320
4 people $8,833
SENIORS / DISABLED ADULTS
NJ Lifeline 1-800-792-9745 aging.nj.gov
- Seniors who are at least 65 years old, and disabled adults who are at least 18 years old and receiving Social Security Disability
Title || can apply to receive $225 yearly credit. Customer’s annual gross income (not the household income) must be less
than $38,769 if single or less than $45,270 if married. - NJ Lifeline accepts applications year round
- You may obtain applications for all programs, except NJ SHARES, at a PSE&G customer service center.
- For household sizes greater than four, visit pseg.com/help.
* Gross income is income before taxes.
Programas para ayudarle pagar su factura de PSE&G
Visite a pseg.com/ayuda para más información sobre estos programas
DE BAJO INGRESO
Fondo de Servicio Universal (USF) 1-800-510-3102
- Clientes de PSE&G pueden recibir entre $5 a $180 por mes a favor de su factura.
- Si solicita por LIHEAP también está solicitando por USF.
- USF acepta solicitudes durante todo el año.
El programa de USF Fresh Start está disponibles para cualquier cliente con un atraso de $60 o mas.
USF LIMITES DE INGRESO BRUTO
Tamaño de familia
Ingreso Bruto
1 persona $4,293
2 personas $5,807
3 personas $7,320
4 personas $8,833
Programa de Asistencia de Energía para Familias de Bajos Ingresos (LIHEAP)
- 1-800-510-3102
- Los clientes de PSE&G normalmente reciben un promedio de $300 a favor de su factura.
- Clientes con un ingreso familiar igual o menos de los límites de ingresos pueden solicitar. Usted también puede ser elegible para la USF.
- Solicitudes para LIHEAP son aceptadas entre el 1 de octubre hasta el 30 de junio.
Visite energyassistance.nj.gov para más información de los programas de LIHEAP y USF o para solicitar en linea.
LIHEAP LIMITES DE INGRESO BRUTO
Tamaño de familia
Ingreso Bruto* Mensual
1 persona $3,348
2 personas $4,379
3 personas $5,409
4 personas $6,439
DE INGRESO MÓDICO
Subvención de Ayuda con Pagos de Gas y Electricidad (PAGE) 1-855-465-8783 njpoweron.org
- Los clientes de ingresos bajos y moderados pueden obtener asistencia para su factura vencida o desconectada por falta de pago.
Los clientes deben tener una factura de electricidad o gas vencida. - Para calificar para PAGE, debe:
- Tener un saldo en su factura de servicios públicos de al menos $100 y estar vencido.
- Cumplir con los requisitos de ingresos enumerados en la tabla y las pautas del programa. La elegibilidad por ingresos es de cero ingresos hasta los niveles máximos que se muestran.
- Para solicitar PAGE, llame al 1-732-389-2204 para ubicar la agencia en su condado o solicite en línea en njpoweron.org.
- Las aplicaciones PAGE están disponibles todo el año.
- Los clientes que son elegibles para los programas LIHEAP y (USF) deben solicitar primero esos programas y luego, si cumplen con los requisitos de PAGE, pueden solicitar PAGE.
PAGE LIMITES DE INGRESO BRUTO
Tamaño de familia
Ingreso Anual Máximo por Cliente
1 persona $66,968
2 personas $87,575
3 personas $108,190
4 personas $128,786
NJ SHARES (NJS) 1-866-NJSHARES (657-4273) njshares.org
- Clientes de PSE&G pueden recibir hasta $700 para electricidad; los clientes pueden recibir hasta $700 para gas, dependiendo del saldo que deben en su factura de PSE&G.
- Clientes con un ingreso familiar más de los límites de ingresos de LIHEAP o USF, y menos de los límites de ingresos alistados.
- NJS acepta solicitudes durante todo el año.
- Para localizar la agencia dónde aplicar, llame a 1-866-657-4273 o solicitar en línea en njshares.org
NJS LIMITES DE INGRESO BRUTO
Tamaño de familia
Ingreso Bruto* Mensual
1 persona $4,293
2 personas $5,807
3 personas $7,320
4 personas $8,833
ENVEJECIENTES/ ADULTOS DISCAPACITADOS
NJ Lifeline 1-800-792-9745 aging.nj.gov
- Las personas mayores que tienen por lo menos 65 años de edad, y adultos con una discapacidad que tengan al menos 18 años
de edad y que reciben un beneficio Seguro Social Titulo || por Discapacidad pueden solicitar para recibir un crédito anual de $225.
El ingreso bruto anual del cliente (no el ingreso de otros en el hogar) debe ser menos de $38,769 si es soltero(a) o menos de
$45,270 si es casado(a). - NJ Lifeline acepta solicitudes durante todo el año.
- Usted puede obtener solicitudes para todos los programas, con la excepción de NJ SHARES, en uno de los centros de servicio al cliente de PSE&G.
- Para familia de cuatr o más, visite pseg.com/ayuda.
* El ingreso bruto es el ingreso antes de impuestos.
**Estos programas son disponibles para clientes que califiquen. PSE&G no administra estos programas
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